Retail · Ransomware readiness
Retail chain: backup and endpoint resilience
The organization needed practical ransomware readiness, not a policy-only audit. We combined tabletop response drills with technical checks on restore paths, immutable backups, and endpoint control coverage.
3
Critical gaps closed
24h
Restore drill target
IR
Playbook alignment
Challenge
Leadership had RTO/RPO commitments, but restore assumptions were not fully validated under pressure conditions. Endpoint hygiene was uneven across key operational systems and vendor-managed devices.
Approach
- Ran a role-based tabletop aligned to real escalation paths and decision windows.
- Validated backup integrity, retention tiers, and isolated restore workflows.
- Reviewed endpoint control consistency on critical servers and employee systems.
- Mapped each finding to incident-response actions and accountable owners.
Outcome
- •Closed three high-impact resilience gaps before peak sales period.
- •Established a repeatable 24-hour restore drill process with measurable checkpoints.
- •Aligned technical controls with incident playbook language used by operations leadership.